Agents Frequently Asked Questions
Do you offer monthly credit accounts?
Yes, we offer monthly credit accounts for the convenience of our Letting Agents. At the end of each month you will
receive an invoice for all applications ordered within that month. A fully itemised listing is sent with each invoice.
To register for an account, please click here.
Will I receive a discount for multiple applications?
Yes, when you register to use our services an account manager will contact you to discuss your requirements and the
expected quantity of applications your company may submit. At this point pricing will be agreed with you and set for
review on a quarterly basis.
Can my prospective tenants apply online?
Yes, when using the Full Profile service prospective tenants and guarantors can complete their own applications online.
You will start the application process from within your user area and provide us with an email address for each tenant/guarantor.
Our system will then email them a link to complete their application online. You can track progress of the application
using the online tracker.
Can I track the progress on my applications?
Yes, when your account has been set up you will have access to your own personal user area within our website where
you are able to track the status of any current applications, start new applications and see previous results.
What support do I have?
We will allocate you an Account Manager when we open your account and they will be available to advise you on issues
such as referencing criteria and processes and resolve any issues you may have. In addition to this our Customer Services
team are able to update you on any application and handle general queries. We believe in offering the personal touch and
you will always be able to speak directly with the person handling an application.
Alan Boswell Referencing Services
Miners Way, Lakesview Business Park, Canterbury CT3 4LQ
Tel: 01603 340153 Fax: 01603 340154