Frequently Asked Questions
What support do I have?
To enable you to get the most from our services we have a dedicated and experienced Support Team to help you
with your enquiries. Our team will be able to assist you throughout the process and answer any questions you have
about referencing your tenants.
Once you have registered with us you will also have access to our online platform where you are able to track
your applications, obtain instant credit check information and submit requests for other referencing service.
What are your opening hours?
We are open Monday to Thursday between 9am and 6pm and between 9am and 5pm on Friday, excluding UK Bank Holidays
and on Saturday between 9am and 1pm. Registered customers have 24 hour online access.
Can I track my applications online?
Yes, all clients are given an individual user area on our website from which they can track the progress of current applications and view the results of completed applications.
You are also able to create new applications and obtain instant credit check results.
What is your cancellation policy?
At Alan Boswell Referencing we place a high importance on keeping our customers happy by providing a top level of customer service and whilst we hope you will be fully satisfied, if you have a
complaint we want to hear from you. We will take your complaint seriously, and will address it and respond to it as quickly as possible. In the first instance we would ask that you contact our Customer Service Manager,
Les Staden on 01603 340153 or email support@alanboswellreferencing.com.
Alan Boswell Referencing Services
Miners Way, Lakesview Business Park, Canterbury CT3 4LQ
Tel: 01603 340153 Fax: 01603 340154