Information for Tenants & Guarantors

All you need to know about the processing of your application

The landlord or managing agent of the property you have applied to rent uses Alan Boswell to assess their prospective tenants’ suitability to take on the tenancy. We have a proven track record of processing applications quickly and efficiently.

In order to help you understand the application process we have detailed some of our most frequently asked questions:

How long will this process take?
We aim to complete all our enquiries within 48-72 hours. Delays in the reference checking procedure are nearly always due to your referees not responding by return to the reference request. You should first check with your referees that they have replied before calling this office or your landlord or letting agent.

How do I find out if I was accepted?
We will report back to your landlord or letting agent either by fax or email as soon as we have enough information available to allow effective risk analysis. Please do not call us for the result of your application as our operators are not allowed to tell you for security reasons.

Is my personal data safe?
We are licensed by the Office of Data Protection and operate in accordance with the Data Protection Act. Your personal data will not be passed to any third party with the exception of the landlord or letting agent concerned. For further information please see our privacy policy.

What if my application is declined?
It is unusual for an application to be declined in its entirety. We may suggest our client takes additional security from you in the form of either a guarantor or additional rent in advance. We may also suggest that you take a property with a lower rental value. If you feel any information we have is incorrect or misleading you may write to us at the address below. If the answer to your question is not currently displayed here or you require more detailed information please contact us on 01603 340153 or email

Alan Boswell Referencing Services
Miners Way, Lakesview Business Park, Canterbury CT3 4LQ
Tel: 01603 340153 Fax: 01603 340154